OUR REFUNDS/RETURNS POLICY
If you are asking for a refund because you have cancelled the Contract between us within the seven-day cooling-off period (see Clause 6 above) either by email or writing, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation and collect the Goods from your premises as soon as practicable. In this case, we will refund the price of the Goods in full, including the cost of delivery to you (if any). However, there is a charge of £55 per order this is to cover the cost of delivery and collection fee.
For any other reason (for instance, if the product is faulty), we will collect the item free of charge as soon as practicable, examine it and notify you of your refund via e-mail within a reasonable period of time. Goods returned by you because of a defect will be refunded in full, including a refund of any delivery charges for sending the item to you. We will usually process the refund due to you as soon as possible and in any case within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Goods.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Unwanted goods/wrongly ordered:
Goods will be collected at a charge of £55.00 per order. Where possible goods must be returned in the original packaging they arrived in, or packaged sufficiently in order to be collected.
The items will not be collected if they are not safely or sufficiently packed. If items that have been delivered flat packed and once assembled you decide they are no longer required. The items must be disassembled and packaged properly in order to be collected.
Any mattresses received that are vacuum packed (rolled up), if you find that the mattress is not suitable we would kindly ask for you not to use it and re-wrap ready for collection or exchange.
Damaged or Faulty goods:
Damages must be reported within 24hrs - 48hrs of receipt of goods. In all cases goods must be repackaged sufficiently in order to collect or exchange. Please check all packages before signing "received in good condition".
Please contact us to arrange collection. This form must be placed in an envelope and taped securely to the outside of one of the boxes.
Returned items must be sent accompanied by return note number.